El jugador de Colombia tuvo dificultades para retirar sus ganancias después de seis días de intentarlo. La opción de retiro de criptomonedas no estaba disponible, a pesar de haber realizado retiros previamente y tener su identificación verificada durante más de dos meses.
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Se esperaba que el proceso durara alrededor de un mes y habíamos decidido mantener abierta la queja durante este for everyíodo. El jugador dejó de responder a nuestras preguntas y comentarios, por lo que terminamos rechazando la denuncia.
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El jugador del Reino Unido había solicitado un retiro menos de dos semanas antes de presentar esta queja. El pago aún no se había procesado. El Equipo de Quejas se había puesto en contacto con el casino en relación con el problema y se descubrió que el retiro del jugador había sido rechazado debido a un código de clasificación introducido incorrectamente.
Habla sobre Jokabet Casino con otros jugadores, comparte tu opinión y recibe respuestas a tus preguntas.
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Es importante asegurarse de que el casino en línea tenga el honor de rechazar la oferta antes de ganar tiempo y dinero.
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El Equipo de Quejas había ampliado el tiempo de respuesta para que la jugadora proporcionara información adicional, pero debido a la falta de respuesta, la queja no pudo investigarse más a fondo y fue rechazada.